Frequently Asked Questions
Do you have a question?
Here are some of the most common things people are asking us
No. The listed runtime is the duration of the film. There are approximately 15 minutes of preshow material including trailers before the feature.
Some vouchers can only be redeemed in person. Please refer to the terms and conditions on individual vouchers for booking options.
With our Palace Nova Loyalty Program - every day is discount day. Why not sign up to receive our best possible pricing - every day. See our loyalty program options here.
We want you to be comfortable so we have allocated seating in our cinemas. Please respect fellow cinema goers and use the allocated seat. If you book online or the kiosk you can choose your own seats.
We offer both a FREE Palace Nova Star Card membership which gives significant savings, and also a Palace Nova Premium Movie Club which gives you access to our BEST price tickets! See our Loyalty page for more details and to join.
How do I renew my membership? Visit your MY ACCOUNT page and click on the renew membership option or see our friendly staff at the cinema.
How do I upgrade to Premium membership? You can upgrade you Star Card to our Premium membership at the cinema, please see our helpful staff, or please email loyalty@palacenova.com
How do I earn Lumière Dollars? Our Star Club card holders earn $1 for every $20 spent on ticket purchases. Premium Movie Club member earn $1 for every $10 spent on tickets purchases. You do need to sign in before purchasing tickets, so the Lumiere Dollars are attached to your membership.
How do I redeem Lumière Dollars? You can redeem your Lumière Dollars on our website by logging in to your account for movie tickets and at the cafe bar for food and beverage purchases.
We believe everyone should have access to enjoy the beauty of cinema. Please see our Access and Inclusion for details.
Eastend – Convenient street and paid parking is available in the Rundle Street area. Click here for a map of paid parking spots in our area.
Prospect – Parking is available in the multi-level car park which we share with several other businesses. This parking structure allows for easy access to the cinema. There is wheelchair accessible parking available within the car park for customers who require it. There is also street parking on Prospect Rd, as well as on the side streets.
*Please note that street parking may be limited or restricted due to events and construction.
For bookings of 20 people or more, please contact us via the functions section of our website
To enquire about in cinema advertising, please email us at: info@palacenova.com
Online tickets purchased are non-refundable, and are not available for exchange. Please use this form to have your request considered by our staff.
If you have won a prize from Palace Nova, you can collect the prize by confirming your location of choice – Eastend or Prospect with our staff at the time of notification. Prizes must be collected during our regular business hours and within 90 days of confirmation. Please provide your I.D. upon collection from our staff.
Bring the kids and save a bundle with our Family Fun Packs!
Enjoy a family friendly film with up to 4 tickets at a family friendly price, at Palace Nova Cinemas Prospect* - Adelaide's home for family cinema.
Select the Family Fun Pack option when choosing your tickets on the ticketing page. And receive 2 Adults tickets and 2 Children tickets OR 1 Adult ticket and 3 Children tickets to the family film of your choice.
*Terms and conditions: Select films only. Limit two adult tickets per Family Fun Pack. Film selection limited to films currently screening at Palace Nova Cinemas Prospect location.