Frequently Asked Questions

Do you have a question?

Here are some of the most common things people are asking us

Tickets purchased online are non–refundable and are not available for exchange. 

No.The listed runtime is the duration of the film. There are approximately 15mins of preshow material including trailers.

If you don’t have access to a printer at time of booking, just bring your smartphone into the box office and we’ll print your ticket for you. 

Yes.Jump onto our website at palacenova.com to bookyour tickets online. You can also book via one of our in cinema kiosks. 

No. All vouchers need to be redeemed at the box office and in person.

We sure do. On Monday and Tuesday our movie tickets are $7 before 4PM and $9 after 4PM at our East End Cinema. Just not on public holidays, special events or film festivals. 

We want you to be comfortable so we have allocated seating in our cinemas. Please respect fellow cinema goers and use the allocated seat. If you book online or the kiosk you can choose your own seats.  

Our Palace Movie Club is one of the best Movie Clubs around. Please check out the page here.

We believe everyone should have access to enjoy the beauty of cinema. Please see our Access and Inclusion for details. 

Still confused about your issue? Please visit the feedback page and drop us a line